FAQ

FAQ – Graine de Café | Frequently Asked Questions about our jewelry
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Frequently Asked Questions

All the answers about our coffee bean jewelry, delivery, and care for your creations.

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Our Jewelry

All our jewelry is made of 316L stainless steel, also known as surgical steel. It is the reference material in jewelry for its exceptional resistance to corrosion, water, and perspiration. It does not tarnish, blacken, or lose its shine over time.

Our finishes are available in two shades: Silver (natural steel) and Gold (ion physical gold plated).
The difference lies in the size of each coffee bean link:

  • 8mm — Finer link, elegant and discreet appearance. Ideal for refined daily wear, very suitable for women and men who like light jewelry.
  • 10mm — More imposing link, assertive and visible look. Perfect for those who want the jewelry to be noticed, very trendy in men's jewelry.
When in doubt, the 8mm is the most versatile choice.
Yes, absolutely. Our coffee bean jewelry is unisex by design. The coffee bean link is worn by both women and men worldwide. Women often opt for 8mm, men for 10mm, but it's primarily a matter of personal style. We offer dedicated collections Women's Jewelry and Men's Jewelry to guide you.
316L stainless steel is considered hypoallergenic and is used in the medical field (implants, surgical instruments). It contains an extremely low nickel content and is ideal for sensitive skin. If you have a severe nickel allergy, we recommend consulting a dermatologist before any purchase.
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Sizes & Wear

Our necklaces are available in several lengths to suit all wearing styles:
  • 40 cm — Choker, falls on the collarbone. Ideal for women.
  • 45 cm — Classic, versatile length. Suitable for women and men.
  • 50 cm — Falls slightly below the collarbone. Very common for men.
  • 55 cm / 60 cm — Streetwear look, falling on the chest. Trendy men's jewelry.
Consult our complete necklace size guide for assistance.
To choose your bracelet size, measure your wrist circumference with a flexible tape measure or a string, then add 1 to 2 cm for comfortable wear. Generally:
  • Thin wrist (14-16 cm) → bracelet 16-17 cm
  • Medium wrist (16-18 cm) → bracelet 18-19 cm
  • Large wrist (18+ cm) → bracelet 20-21 cm
If you hesitate between two sizes, take the larger one for optimal comfort.
316L stainless steel is very resistant to fresh water and perspiration. You can therefore wear our jewelry in the shower without any problem.

However, to prolong their lifespan, we recommend removing your jewelry before diving into the sea (salt water) or the pool (chlorine), as these substances can, in the long term, alter the gilded finishes.
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Delivery

We ship all orders within 24 hours (business days). Once shipped, your order generally arrives in:
  • Metropolitan France: 2 to 4 business days
  • Belgium, Switzerland, Luxembourg: 3 to 6 business days
  • Rest of Europe: 5 to 10 business days
You will receive a confirmation email with a tracking number upon shipment.
Delivery costs are calculated according to your destination and the chosen shipping method at the time of payment. The exact amount will be indicated before validating your order, with no surprises.
As soon as your package is shipped, you will receive an automatic email containing your tracking number. This number allows you to track your package in real time on the carrier's website. If you have not received this email within 24 hours of your order, please check your spam or contact us via the contact page.
Yes! We deliver throughout Europe. France, Belgium, Switzerland, Luxembourg, Spain, Italy, Germany, the Netherlands and many other countries are accessible from our shop. Select your country at checkout to see the available options.

Care

Caring for your stainless steel jewelry is very simple:
  • Wipe regularly with a soft, dry cloth to remove fingerprints.
  • If the jewelry is dirty, clean it with lukewarm water and mild soap, then dry immediately.
  • Avoid prolonged contact with cosmetic products (perfume, cream, spray).
  • Store your jewelry in an anti-tarnish bag or a fabric pouch when not wearing them.
Our gold jewelry uses a PVD (Physical Vapor Deposition) gold plating finish, which is much more resistant than standard gold plating. With proper care (avoiding chemicals, drying after contact with water), the color will last a very long time. To maximize longevity, remove your jewelry before sleeping, swimming, or intense sports.
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Returns & Refunds

You have 14 days from receipt of your order to return an item if you are not satisfied. The product must be returned in its original condition, unworn and in its packaging. To initiate a return, contact us via our contact form indicating your order number.
If you receive a damaged or defective item, contact us immediately by email or via our contact page, attaching a photo of the product and its packaging. We will arrange a free reshipment or a full refund, according to your preference, with no cost to you.
Once your return is received and inspected, we process your refund within 3 to 5 business days. The amount is credited back to the payment method used for the order. Depending on your bank, it may take a few additional days for the amount to appear on your account.
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Orders & Payment

We accept all common payment methods: Credit Card (Visa, Mastercard, Cartes Bancaires), PayPal, Apple Pay, Shop Pay, and Klarna (installment payments). All transactions are secured by SSL protocol.
We ship very quickly (within 24 hours), so the deadline for modifying an order is short. Contact us as soon as possible after your purchase via our contact page. We will do our best to modify or cancel your order before shipment. Once the package has been dispatched, you will need to proceed with a return.
All our jewelry is shipped in carefully packaged boxes suitable for direct gifting. If you wish to personalize your order with a message, please mention it in the order notes at checkout.
To use your promo code, add your items to the cart, then go to the cart page or checkout. You will find a "Discount Code" field where you can enter your code. The discount will be applied automatically before payment. Codes cannot be combined.

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